• Analyzing a complaint database by means of a generatic-based data mining algorithm

      Dijk, J.J. van (WODC, 2009)
      In this paper the researcher have analyzed the complaint database of the National Ombudsman who handles complaints with regard to almost all government organizations in the Netherlands. The analysis aims to investigate the trend with regard to (the handling of) complaints during a period of 25 years. CONTENT: 1. Introduction 2. The database and mining questions 3. Genetic-based algorithm 4. Results 5. Conclusion