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Analyzing a complaint database by means of a generatic-based data mining algorithm

Dijk, J.J. van
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Organisatie / Institution
WODC
Serie / Series
Memorandum 2009-03
Trefwoorden / Keywords
Klachtrecht
 Ombudsman
 Onderzoeksmethode
 Datamining
 Databestand
Project
1595
Externe Link
Link naar nieuwsbericht
URI
http://hdl.handle.net/20.500.12832/886
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memorandum-2009-3-full-text_tcm28-69906.pdf
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Ondertitel / Subtitle
Abstract
In this paper the researcher have analyzed the complaint database of the National Ombudsman who handles complaints with regard to almost all government organizations in the Netherlands. The analysis aims to investigate the trend with regard to (the handling of) complaints during a period of 25 years.

CONTENT: 1. Introduction 2. The database and mining questions 3. Genetic-based algorithm 4. Results 5. Conclusion
Title
Uitgever / Publisher
WODC
Publicatiedatum / Publication date
2009
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